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ChooseYour customers are choosing, whether you’re the one giving them the choices — or not. That’s the message of the Web 2.0 era, and it was reinforced again in the last week of July. That’s when the hottest viral video of the week belonged to a UK nonprofit dedicated to stopping violence. The campaign launched on YouTube and within a couple weeks had rocketed to three-quarters of a million views per week. Read the rest of this entry »

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